Shipping policy
Last Updated: May 2026
At Magenta Mariage, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered to customers within the United Kingdom.
1. Shipping Area
We currently ship exclusively to customers located within the United Kingdom.
At this time, we do not offer international shipping outside the UK.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders are processed Monday to Friday, excluding public holidays.
Once your order has been processed, you will receive a confirmation email and your order will be prepared for dispatch.
3. Delivery Times
After dispatch, orders are typically delivered within 2–5 business days.
Estimated total delivery time: 3–7 business days.
Delivery times are estimates only and may occasionally vary due to factors beyond our control, including:
- Carrier delays
- Severe weather conditions
- Public holidays
- High seasonal demand
4. Shipping Costs
We offer free shipping on all orders delivered within the United Kingdom.
There are no additional shipping or handling fees charged at checkout unless clearly stated.
5. Tracking Information
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.
Customers can use the tracking information to monitor the progress of their shipment.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
Magenta Mariage is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us immediately.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will work with the carrier to investigate the shipment and provide updates where available.
8. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs of the item and packaging
We will review the issue and work to provide an appropriate resolution.
9. Customs, Duties & Taxes
Orders are sold and delivered to customers located within the United Kingdom.
Any applicable taxes are included where required by law.
Customers will not be asked to pay additional fees that were not disclosed during checkout.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
MAGENTA MARIAGE
84 Av. Gallieni
93140 Bondy
France
📧 Email: support@magentamariage.shop
📞 Phone: +33 757934458
Customer Support Hours:
Hours: Open 24 hours