Refund policy

Last Updated: May 2026

At Magenta Mariage, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be unused and unworn
The item must be returned in its original packaging
All accessories, tags, and included materials must be returned
Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Items made specifically to customer requirements
Gift cards
Products that have been used, damaged, or altered after delivery
Hygiene-sensitive products where applicable

3. How To Request A Return

To request a return, please contact our customer support team:

Email: support@magentamariage.shop

Phone: +33 757934458

Please include:

Your order number
Full name used when placing the order
Reason for return
Photos if the item arrived damaged or incorrect

Our support team will provide return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was received
The product is defective

We recommend using a tracked shipping service when returning items.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the issue and provide an appropriate resolution, which may include replacement, exchange, or refund.

6. Refunds

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method used during purchase.

Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may be cancelled before dispatch.

If your order has already been processed or shipped, cancellation may no longer be possible and the standard return process will apply.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item in accordance with this policy and place a new order.

9. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

10. Contact Information

MAGENTA MARIAGE

84 Av. Gallieni
93140 Bondy
France