FAQ

Frequently Asked Questions

1. Where do you ship?

We currently ship exclusively within the United Kingdom.

2. Where are you located?

We are a France-based company operating under:

MAGENTA MARIAGE R
Bondy, France

All orders are shipped from France to the UK.

3. How long does delivery take?

Order Processing: 1–2 business days
Shipping Time: 2–5 business days

Estimated total delivery time: 3–7 business days.

4. Is shipping free?

Yes. We offer free shipping on all UK orders.

There are no hidden fees.

5. Will I pay customs fees?

All applicable duties and taxes for UK deliveries are handled by us.
You will not be charged additional fees upon delivery.

(Only include this if you truly cover VAT/duties.)

6. Can I return my order?

Yes. You may request a return within 30 days of receiving your item.

Items must be unused and in original packaging.

Please see our Refund & Return Policy for full details.

7. Do you offer exchanges?

We do not offer direct exchanges.

If you wish to receive a different item, please return the original purchase for a refund and place a new order.

8. How long do refunds take?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

9. How can I contact you?

Email: support@magentamariage.shop
Phone: +33 7 57 90 60 95

Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (CET)

10. What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods such as PayPal and Shopify Payments.

All transactions are encrypted and secure.